Refund policy
Return & Refund Policy
Last updated: July 14, 2026
We want you to love the air you breathe. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- In its original, unused condition
- In the original packaging with all accessories and documentation included
Items that are not eligible for return include:
- Replacement filters or consumable parts
- Items marked as final sale
- Products that have been used, damaged, or altered after delivery
Cancellations
Orders may be cancelled at no charge if requested before the order has shipped. Once an order has been fulfilled and shipped, it cannot be cancelled. Please contact us immediately at [your email] if you need to cancel.
How to Initiate a Return
To start a return, please contact us at pureair@pureairpurifiers.shop with your order number and reason for return. Do not send items back without first receiving return authorization — unauthorized returns may not be accepted.
Once your return is approved, we will provide instructions for shipping the item back. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us within 7 days of deliverywith photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.
Contact Us
For any questions about returns or refunds, please contact us at: Pure Air Purifiers
📧 pureair@pureairpurifiers.shop
🌐 pureairpurifiers.shop